Distance Sales Agreement
1. Parties
This Distance Sales Agreement is established electronically between the Seller, whose information is provided below, and the Buyer, who purchases products or services through the evistadesignstudio.com website.
Seller / Brand: Evista Design Studio
Website: evistadesignstudio.com
Email: info@evistadesignstudio.com
Address: Cebeci Mah 2453. Sk 9/A
Phone: 0531 519 9010
Hereinafter referred to as the “Seller” within the scope of this agreement.
Buyer: The real or legal person who places an order and completes the purchase through evistadesignstudio.com.
Hereinafter referred to as the “Buyer”.
2. Subject of the Agreement
The subject of this agreement is the sale, payment processes, preparation, production, delivery, right of withdrawal, and the determination of mutual rights and responsibilities of the parties for the products or services ordered electronically by the Buyer through the Evista Design Studio website.
Product specifications, quantity, size, color, surface, material, price, delivery, and personalization information (if any) related to the order are determined based on the information presented to the Buyer during the ordering process.
This agreement shall be applied taking into account the current consumer legislation and regulations regarding distance sales.
3. Products, Custom Production, and Order Confirmation
Products offered for sale by Evista Design Studio may include ready-made collection items, as well as custom-designed sculptures, decorative lighting, furniture, decorative objects, and project-specific designs.
The basic characteristics of the products, sales price, and other related order information are presented to the Buyer before the purchase process.
Products produced according to specifications specially determined by the Buyer, such as:
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Size
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Color
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Pattern
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Material
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Surface
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Form
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Text or personal detail
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Project-specific technical features
may be considered as custom-made or personalized products.
In custom production orders, changes requested after the design or production process has begun will be evaluated separately, depending on the production stage and technical feasibility.
4. Price and Payment
The sales price of the product or service, the payment method, and any additional costs are displayed to the Buyer before the order is placed.
Payment transactions can be made through secure payment infrastructures used on the website, bank systems, or authorized payment service providers.
Evista Design Studio does not directly store customers' bank or credit card information unless necessary for card transactions processed within the payment service provider's systems.
For project-specific productions, an advance payment or a certain portion of the order amount may be agreed upon for the start of production. In this case, payment and production conditions will be communicated to the Buyer during the order or quotation stage.
5. Production and Delivery
Orders are prepared for shipment using appropriate protective packaging methods, depending on the nature of the product.
Preparation times for standard products and custom-made products may differ.
For custom-designed and personalized or project-specific products, the production time may vary depending on factors such as the product's size, production method, material, surface application, and order density.
The production and estimated delivery times communicated to the Buyer before or during order confirmation will be taken as a basis.
For international shipments, delivery times:
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Delivery country
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International shipping process
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Customs procedures
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Local distribution processes
may vary due to processes beyond the direct control of Evista Design Studio.
Situations that may arise during the delivery process will be evaluated within the scope of applicable legislation and delivery terms agreed upon between the parties.
6. Right of Withdrawal and Return
The Buyer, as a consumer, can exercise their right of withdrawal without stating any reason within 14 days from the date of receiving the product in distance sales, except for those falling under the exceptions to the right of withdrawal, within the scope of relevant legislation.
To exercise the right of withdrawal, the Buyer must notify Evista Design Studio of their withdrawal in writing or via a permanent data carrier within the specified period.
For withdrawal notification:
Contact can be made via: info@evistadesignstudio.com
The returned product is expected to be sent as complete as possible, along with all parts delivered with the product, without prejudice to the consumer's rights of use and inspection granted by law.
The return shipping process and shipping costs will be applied in accordance with the current Regulation on Distance Contracts and the return conditions communicated to the Buyer before the order.
7. Custom Production and Personalized Products
Contracts for products prepared in accordance with the Buyer's special requests or personal needs may fall under the exceptions to the right of withdrawal in the applicable legislation.
In this context, particularly:
There may be no right of withdrawal for custom sizes, custom colors, project-specific patterns, personalized surfaces, customer-specific forms, or designs produced exclusively for the respective customer.
Products designed from scratch by Evista Design Studio at the customer's request or produced by making customer-specific modifications to a standard model may be evaluated within this scope.
However, the consumer's rights arising from the current legislation are reserved in case the product is defective or does not possess the qualities specified in the agreement.
8. Damaged or Defective Products
If the Buyer notices obvious crushing, breakage, or other transportation damage on the packaging during delivery, it is recommended to have a damage assessment report prepared by the cargo or logistics company making the delivery, if possible.
If damage is detected when the product packaging is opened, it will help in a faster evaluation process if the Buyer takes photos or videos of the product and packaging and contacts Evista Design Studio as soon as possible.
The absence of a damage assessment report cannot be interpreted in a way that eliminates the consumer's rights arising from imperative legislation.
The consumer's optional rights arising from the law regarding defective products are reserved.
9. International Delivery, Customs, and Taxes
Evista Design Studio products can be shipped to different countries as well as within Turkey.
For international orders, depending on the legislation of the country to which the product is sent:
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Customs duties
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Import taxes
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Local taxes
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Customs processing fees
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Other official charges
may arise.
Unless explicitly stated otherwise, such taxes and official obligations arising in the destination country may be the responsibility of the Buyer.
Evista Design Studio can provide support to the extent of its capabilities in preparing the necessary commercial documents and managing the shipment process for international deliveries.
10. Force Majeure
In extraordinary circumstances such as natural disasters, war, epidemics, strikes, transportation disruptions, official authority decisions, import or export restrictions, and similar events beyond the reasonable control of the parties, the obligations of the parties may be affected according to the nature of the event.
In such cases, Evista Design Studio will endeavor to inform the Buyer as soon as possible regarding the order and delivery process.
11. Dispute Resolution
In disputes arising from this agreement, the laws of the Republic of Turkey shall apply.
The rights of Buyers, as consumers, regarding authorized Consumer Arbitration Committees, Consumer Courts, and other legal recourse methods within the framework of current legislation are reserved.
In case of a dispute, it is essential for the parties to primarily attempt to resolve the issue through mutual communication.
The Buyer can send their requests regarding the order or product to:
For commercial transactions not qualifying as consumer transactions, the provisions of the relevant legislation shall apply to the resolution of disputes.
12. Effectiveness
If the Buyer approves the pre-information and contract terms presented to them electronically before completing their order through evistadesignstudio.com, they are deemed to have accepted the provisions of this Distance Sales Agreement.
The agreement enters into force upon electronic confirmation of the order.
Last Updated: August 2026